How Luxury Hotels Decide If You Deserve a Perk

Treats get smaller, more frequent and more personalized; tents for children, beds for dogs.

It’s one of the mysteries of travel: Why do you sometimes enter a hotel room to find free treats—a bottle of wine, a plate of snacks—and sometimes get nothing? Not even a lone chocolate on the pillow? Even at the same hotel?

Hotel amenities, as these gifts are called, are undergoing a transformation, particularly at the luxury hotels where their presence is most common. In general, the treats are getting smaller, more frequent and more personalized. At the same time, they are getting more elaborate for children and pets.

Luxury hotels say that amenities can differentiate them from competitors, particularly now that even midtier brands boast upgraded mattresses, fancy shampoos and crisp duvets.

How Luxury Hotels Decide If You Deserve a Perk

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