The top 10 airlines in the U.S.

The national Airline Quality Rating is a statistical study of major airline performance in the U.S. that ranks airlines annually. Criteria for the rankings include on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories related to flight problems, reservations, baggage, discrimination, animals, and other issues. Flight problems, such as cancellations and delays, are the most common complaints; the Dept. of Transportation received 3,473 such complaints in 2013, the report states.

The top 10 airlines in the U.S. – Slide Show – MarketWatch.

 

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